Experience With Real Impact
Our journey began after years denying non-compliant requests, watching patients wait on delayed checks and decisions. We built Medical Records Pro to prevent those delays and protect every client's outcome.
CRIS-Certified Expertise
CRIS certification means we understand release-of-information requirements in detail, so your authorizations meet provider standards, protect PHI, and move through ROI departments efficiently with fewer denials and less rework.
Family Values, Professional Standards
As a family-owned service, we combine personal accountability with rigorous HIPAA compliance. Every request is treated as if our own family's benefits, case deadlines, or income depended on prompt, accurate records.
Proof Behind Our Commitment
More than 15 years' health information experience and CRIS certification support our first-attempt acceptance focus.
First-Attempt Acceptance
Our CRIS-certified process is built around compliant authorizations, which helps your requests clear ROI review correctly on the first submission and keeps cases and benefit checks moving without preventable setbacks.
Secure Digital Portal
Records are uploaded into an encrypted, HIPAA-compliant Clio portal, so your team can view organized files, monitor request status, and download what you need without juggling emails or unsecured links.
24-Hour Processing
Once authorizations and IDs are complete, we submit your requests to the provider ROI department within 24 business hours, which shortens turnaround times and supports tight court and claim deadlines.